FABULOUS SPRING/SUMMER STOCK NOW ARRIVING | CLICK AND COLLECT ALSO AVAILABLE.
FABULOUS SPRING/SUMMER STOCK NOW ARRIVING | CLICK AND COLLECT ALSO AVAILABLE.
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Delivery Information

Our delivery policy

Packages will be normally dispatched the same day or within 1 day after receipt of payment and are shipped via Tracked 24/48 using Royal Mail.

Standard Delivery – £2.95 (usually 2-5 working days) Tracked 48

First Class Delivery – £3.95 (usually 1-2 working days) Tracked 24

We cannot post out on bank holidays as these are not classed as working days.

(Next Day orders need to be ordered before 3pm and will be delivered the next working day, this means if you order Monday to Friday by 3pm your order will arrive the day after. If you order after 3pm on a Friday but before Monday at 3pm, the order will arrive Tuesday. Bank holidays are not included as they are not classed as a working day.

Shipping fees include handling and packing fees as well as postage costs. These costs are non refundable. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Please note, as we have a busy boutique in Torbay, items may from time to time sell out instore and in this instance we will contact you to arrange either a full refund or advise on a date when we will have restocked on that item.

Occasionally, if the order is very large or very heavy e.g a few pairs of shoes or boots – we may need to contact you regarding some extra postage costs.

Not home?

If you are not around to take delivery of your parcel, a re delivery attempt will be made the next day. If you enter in a mobile number, you will receive text updates of this, or email updates will be sent. After 2 failed delivery attempts, the parcel will be taken to your local sorting office. Royal Mail may leave it with a neighbour but you will be sent an text or email confirmation of this and the location.

Delayed/Lost Orders

We use a Royal Mail Tracked service for all of our parcels which rely on a GPS tracking system. If you believe an order is taking longer than it should to get to you, please email us at shop@boutiquefifteen.co.uk with your order number and we will get back to you ASAP with tracking details. If a parcel is confirmed as lost by Royal Mail, we will make a claim to the Royal Mail Claims department on your behalf, this can take a few weeks so please be patient with us. We can not accept any liability for parcels marked as delivered by the Royal Mail Tracked GPS system and no claim can be made.

PLEASE NOTE DURING THE COVID 19 LOCKDOWN THERE MAY BE DELAYS ON DELIVERY TIMESCALES. PLEASE BEAR WITH US DURING THIS CHALLENGING TIME FOR EVERYONE. THANK YOU.