If you are not totally delighted with your chosen purchase, please contact us as soon as possible so we can try to help as best we can.
If you need to exchange your purchase, please return the item/s within 14 days of receipt. An exchange or refund will only be offered to you if the item/s is in perfect condition with all the original labelling and packaging still attached.
Please take care when trying on clothing or jewellery that you are not wearing any make up, fake tan, fragrance, deodorant or other creams that may mark or damage the product. We strongly advise you to check items purchased thoroughly on delivery before you remove any labelling and before disposing of the original packaging.
The items that you return are your responsibility until we receive them. Please make sure you obtain a proof of postage from the Post Office/sender when returning your item/s. We cannot refund or exchange items that are damaged, lost or delayed during transit. If you are returning an item because it is unsuitable, the shipping costs are at your expense. Items received after the 14 days return timescale will not be accepted for an exchange or refund. Thank you for understanding.